Houston Lawn Care & Landscaping FAQs

Start with the property problem, not the service name. If the lawn or landscape has fallen behind, a cleanup may need to happen before recurring care. If turf keeps failing, drainage, sunlight, soil, or watering may need to be reviewed before replacement. If you already know what you want installed, we can usually move straight toward an estimate.

Our Services Overview organizes Evergreen’s work by property need. If the right order is not obvious, send us the address, photos, and your main goal and we’ll confirm the best next step.

Recurring lawn mowing keeps turf and routine lawn edges maintained on an organized route. Landscape maintenance can cover broader approved bed, pruning, and landscape-care needs. A property cleanup is corrective work used when overgrowth, weeds, debris, neglected beds, or multiple exterior areas have moved beyond normal maintenance.

The accepted estimate or service agreement controls the actual scope. If the property needs a reset before routine care will look right, we’ll explain that before scheduling ongoing service.

Compare lawn care and mowing, landscape maintenance, and property cleanups.

Service availability depends on the address, service type, route fit, project scope, and current capacity. Evergreen has recurring route strength in East and Northeast Houston and also serves qualified properties and projects across other parts of Greater Houston when the work is a good operational fit.

Use our Houston Service Areas page for the current footprint. If your neighborhood is not listed, send the property address and service need and we’ll confirm fit before anyone wastes time.

Yes. Evergreen works with select commercial properties when the site, scope, access, schedule, approval process, and account structure are a good fit. The goal is dependable property care with clear responsibility and less routine vendor follow-up for the person managing the site.

For recurring commercial needs, start with our Commercial Landscape Maintenance page or send us the property details for review.

Evergreen is built for homeowners, property managers, and businesses that value clear scope, professional execution, reasonable communication, and dependable follow-through. Strong projects also have a defined goal, a clear decision-maker, realistic timing, and a property we can serve efficiently.

If the only priority is the lowest possible price, extensive free planning, or guaranteed immediate scheduling, we may not be the right fit. Price questions are completely reasonable. The issue is whether the scope, expectations, process, and budget can stay aligned.

Evergreen provides recurring lawn care and landscape maintenance, property cleanups, lawn-health and turf improvement work, sod installation, mulch, rock and gravel, edging and border stone, landscape enhancements and installation, drainage, tree and stump work, concrete and excavation services, and seasonal specialty work when offered.

Not every service is available at every address or at every time of year. For the current service structure and the best place to start, visit the Evergreen Services Overview.

A standard recurring mowing visit is built around the approved lawn-maintenance scope: mowing, string trimming around normal obstacles, mechanical edging along applicable hard edges, and blow-off of normal clippings from serviced hard surfaces.

Bed weeding, shrub or ornamental pruning, heavy leaf or storm debris, overgrowth recovery, mulch, soil, rock, sod, and other project work are not automatically included unless your accepted estimate says they are. Keeping those boundaries written is how we protect both the result and the client experience.

For broader recurring property care, review Landscape Maintenance.

Both. Evergreen’s primary maintenance model is recurring route service for clients who want the property handled consistently without managing every visit.

For straightforward one-time mowing in our core route areas, service generally starts around a $125 minimum. Larger lawns, overgrowth, debris, difficult access, or properties that have moved beyond normal mowing can require a separate cleanup or reset scope instead. Project and cleanup pricing is based on the actual property condition and approved work.

Some Evergreen services can use organic, soil-focused, or lower-impact approaches when the product, property condition, and service goal make them a good fit. We do not label every treatment or material as “organic” or “eco-friendly,” because the right choice depends on what is actually being applied and what the property needs.

If product type or environmental preference matters to you, tell us before the estimate so we can confirm the available option and the care requirements. You can also review our organic fertilization guide.

Often, yes. Standing water, repeated washout, soggy areas, erosion, or turf that keeps failing can be signs that the water path should be understood before new material goes in.

New sod or landscaping cannot correct an unresolved drainage problem by itself. We look at where water enters, how it moves, where it collects, and where it can discharge before recommending a system. Learn more on our Houston Drainage Solutions page.

Debris handling is based on the approved cleanup scope. Depending on the job, material may be bagged for appropriate pickup, hauled away, or handled through another approved disposal method.

Your estimate should make the disposal responsibility clear before work begins. If haul-off volume or site access changes materially from what was visible during estimating, we’ll review the impact before adding work that was not approved.

Call or text our main public office number at (832) 506-8239, or use the contact form. Sending the property address, the main service need, and a few useful photos helps us confirm fit and the right next step faster.

If the work is already defined, a complimentary estimate is usually the right starting point. If you need diagnosis, planning, design direction, or help deciding what should happen first, a professional consultation may be more appropriate.

An estimate answers: “What will this defined work cost?” It is the right fit when you already know the scope you want priced, such as a cleanup, mulch, sod, or another clearly defined service.

A consultation answers: “What does this property need, and why?” It is better when the problem is unclear, the project needs design or planning help, or you want deeper professional guidance before deciding what to build or fix. Professional consultations currently start at $125.

See the full comparison, current inclusions, and any applicable consultation-credit terms on our Estimate vs. Consultation guide.

Once the estimate is accepted, Evergreen confirms any required upfront payment, reviews the approved scope, reserves the appropriate route or project capacity, and begins the preparation needed for the work. That may include materials, equipment, supplier or subcontractor coordination, disposal planning, and schedule setup.

Pricing and scheduling are secured only after the estimate is accepted and any required upfront payment is received. The exact next step depends on the service and current availability, so approval does not create a same-day scheduling promise.

You usually do not need to be home for routine service. Before the crew arrives, make sure gates are unlocked, pets are secured, vehicles or furniture are clear of the work area, and toys, hoses, excessive pet waste, or other obstacles are removed.

For project work, the client or an authorized decision-maker should remain reasonably reachable by phone or text in case a real field decision affects the approved scope, material, layout, access, price, or schedule.

Recurring maintenance is route-based rather than a fixed appointment-time service. We aim for a consistent service window, but exact arrival times can shift because of Houston traffic, weather, equipment needs, and the work ahead of your property on the route.

Clients may receive scheduling reminders and updates through the account communication system. If weather or another field condition changes the plan, we communicate the revised next step rather than promising an exact arrival time we cannot control.

We watch both weather and property conditions. If working would be unsafe or likely to damage the property, such as creating ruts in saturated turf, we may adjust the route, complete service earlier when practical, or move the visit to the next available date once conditions safely allow.

Weather delays do not automatically change the billing structure in an accepted recurring agreement. If a prolonged delay allows the property to move beyond normal maintenance condition, any needed reset work is reviewed based on the situation.

If a gate is locked, pets are unsecured, vehicles block the work area, hazards are present, or required access instructions are missing, Evergreen may complete only the safe and accessible areas, reschedule, or decline the visit for that day.

For recurring service, the visit may still be billed as scheduled when only part of the property is inaccessible, and a $50 route disruption charge may apply when the crew was dispatched but could not reasonably complete the visit. Keeping the property ready protects both the crew and your place on the route.

Evergreen is primarily built around planned route and project scheduling. Same-day or urgent service is an exception, not a standard promise.

We can review the address, scope, and actual urgency, then confirm the next available opening. If a rush request can be accommodated and requires a different scope or price, that will be confirmed before the work is approved.

Pricing depends on the work actually required: property size, current condition, access, service scope, material and disposal needs, complexity, and the level of preparation needed to complete the job properly.

A property that has moved beyond normal maintenance may need cleanup or reset pricing before recurring care makes sense. For defined work, send the address and service need so we can price the real scope instead of relying on a generic online number.

Recurring service requires a card on file to remain on the route. Your accepted estimate controls whether billing is per completed visit or on an approved monthly structure.

Auto-pay has no processing fee under the current Terms. Manual invoice or phone payments made outside auto-pay carry a 3% processing fee. Other approved payment methods may be available depending on the service and written agreement.

Under Evergreen’s standard project and one-time service terms, a 50% deposit is generally used to reserve capacity and support project preparation, with the remaining balance due at completion unless a different written payment schedule is approved.

Your accepted estimate controls the specific payment structure for your job. Larger or more complex projects may use a different approved schedule when stated in writing.

Recurring service: please provide at least 2 full business days’ notice to skip, reschedule, pause, or cancel a recurring visit. Late changes or access failures may create route disruption charges.

Projects: cancellation requires at least 14 full business days’ notice, while rescheduling requires at least 7 full business days’ notice. New dates remain subject to current availability, and committed project costs can affect refunds or rescheduling charges.

For the controlling details, review the Terms of Service and your accepted Service Documents.

Yes, when the change can be accommodated, but it must be reviewed and approved in writing by Evergreen management before the changed work begins. A request made directly to the crew does not by itself change the approved scope, price, material selection, schedule, or payment terms.

This is not red tape. It keeps the client, office, and field team working from the same plan and prevents surprise charges or scope confusion.

If a recurring card payment fails, we notify the client and allow the current grace period to update payment. Service can be paused and route placement can be removed if the balance remains unresolved.

If you believe a service charge is incorrect, contact Evergreen in writing by text or email as soon as possible. The current Terms require billing disputes to be submitted within 7 calendar days of the applicable service date or route window so we can review the records while they are current.

Follow the instructions provided for the specific treatment. Products and applications can have different watering, mowing, and re-entry requirements, so there is not one universal waiting period that applies to every service.

Some treatments require people and pets to stay off the treated area until it is dry; others may have different instructions. If anything is unclear, use the treatment-specific guidance or contact the office before changing the care plan.

Living materials can show temporary color change, wilt, transplant stress, or other visible adjustment after harvesting, transport, or installation, especially in Houston heat. Installation is only one part of establishment. Watering consistency, irrigation coverage, drainage, soil, sunlight, traffic, mowing, pests, disease, and weather can all affect the result.

Follow the care instructions provided and monitor the property after installation. Unless your accepted estimate or service agreement states otherwise in writing, Evergreen does not guarantee the long-term health, color, establishment, or survival of living material because those outcomes depend on conditions beyond installation workmanship.

When private irrigation, low-voltage lighting, drainage components, fiber, dog-fence wire, or other hidden systems may affect the work, the client is responsible for disclosing and marking them before service when applicable.

For excavation or trenching, Evergreen contacts 811 when required by law. 811 does not identify every private line on a property, so private systems still need to be disclosed or marked by the client.

Tell us promptly and give us a fair chance to review it. For service-quality concerns, the current Terms ask clients to report the issue within 7 calendar days of the service date. We review the approved scope, available notes or photos, site conditions, and what is actually within Evergreen’s responsibility.

If an item is confirmed to fall within the approved scope and our responsibility, we work toward a reasonable resolution. Hidden, unmarked, shallow, or improperly installed private systems are handled under the separate utility and liability terms.

See our Satisfaction Guarantee and Terms of Service for the complete framework.

The Evergreen Standard is Professional Care. Clear Communication. Consistent Results. In practice, that means a defined scope, a crew and equipment setup appropriate to the work, organized scheduling and account communication, approval before added work, and a real process for reviewing reasonable concerns.

We do not use the standard to promise perfection. Outdoor work is affected by weather, property conditions, access, living materials, irrigation, and other variables. The standard is how we control what we reasonably can and communicate clearly about what we cannot.

Yes. Our Portfolio includes real Evergreen work across lawn care, cleanups, sod, landscape improvements, material installations, and other outdoor projects.

Before-and-after examples can also help you explain the finish or property condition you are trying to achieve when you request an estimate.

Our Free Tools Hub includes planning tools for lawn health, garden health, material quantities, HOA/property checks, and next-step planning. They are useful for getting organized before you buy materials or request professional work.

For deeper education, the Evergreen Blog covers Houston-specific lawn, soil, drainage, sod, landscape, weather, and property-care topics. Use the resource that answers the next question you actually have rather than working through a long reading list.

Biweekly means approximately every 14 days. Business days are Monday through Saturday, excluding company-observed holidays.

For notice requirements, the current cutoff is 5:00 PM Monday through Friday and 3:00 PM Saturday, local time. Messages received after the cutoff, on Sunday, or on a company-observed holiday count as received the next business day.

The Terms of Service contain the controlling definitions and notice rules.

Evergreen may decline, pause, reschedule, or end service when the property is unsafe or inaccessible, payment remains unresolved, the approved scope can no longer be performed as planned, instructions or decision authority conflict, repeated changes disrupt the route or project, or the working relationship is no longer reasonably manageable.

The goal is not to reject people over one normal question or concern. We use clear boundaries so the crew can work safely, clients know what they approved, and both sides have a workable service relationship.

For new estimates, project questions, or general public inquiries, call or text (832) 506-8239 or use our Contact Page.

If you are already an Evergreen client and your question is about scheduling, billing, gate access, a service change, or your account, the cleanest path is to reply directly in the text or portal thread tied to your client account. That keeps the conversation attached to the correct property and service history.

Messages received after 5:00 PM Monday through Friday, after 3:00 PM Saturday, or on Sundays and company-observed holidays are handled the next business day.