We never cut corners on safety or quality. If weather makes it unsafe or risks harming your landscape (e.g., rutting from soft ground), we will promptly reschedule.
You’ll receive timely notifications for major scheduling changes. Our automated reminders also alert you when rain is forecasted.
Rain Policy: On days with a high chance of rain, we’ll note that your service may be automatically moved to the next available date—typically the following day—unless delays continue.
Estimates remain valid for 7–14 days, especially during peak growing seasons when material costs and conditions can change quickly. If pricing needs to be adjusted, we’ll let you know right away.
Regular visits keep your property looking its best and help you avoid additional cleanup costs from overgrowth (see Section 4).
Card on File (Required): All recurring services require a valid credit card kept securely on file. Billing is processed automatically within 1–7 days after each service for a smooth, hassle-free experience.
Card Processing
Auto-Pay (Card on File): No processing fee. We’ll take care of it.
Manual Invoices / Phone Payments: Payments made outside of auto-pay carry a 3% processing fee. Recurring service is auto-pay only—it keeps billing simple and your service uninterrupted.
Recurring: If a card is declined and not resolved within 10 days, a $25 late fee is added after a 3-day grace period. An additional $25 applies every 14 days until cleared. The late-fee timeline begins from the first failed charge attempt.
Projects: Unpaid final balances after 10 days incur a 5% late fee after a 3-day grace period. Interest and additional fees will not exceed the maximum limits allowed under Texas law.
We want your property to look its absolute best year-round. Our recurring pricing is built around a consistent route schedule—that’s what helps us stay efficient and keep your service priced fairly.
When a visit is skipped, the next visit often takes longer—not only from growth, but from seasonal debris (leaves/pine needles), edging buildup, weeds, and extra cleanup. Even in slower months, properties still accumulate work that has to be caught up.
Example: In January, your grass may not be “twice as tall,” but if leaves pile up, beds collect debris, edges soften, or weeds pop up, the return visit can require extra blowing, extra bagging, and added detail work to bring everything back to our standard.
To keep scheduling smooth and fair for everyone on the route, we require two full business days’ notice to skip, reschedule, or make changes.
Strongly recommended: Avoid skipping whenever possible. Consistency keeps your property looking better and helps prevent unnecessary buildup and extra reset work.
Need a temporary pause? If you’d like to pause service for a short period (a few weeks to a couple months), we can usually accommodate it with the same notice required for a cancellation. Since we’re holding your spot on the route, we’ll treat it as a pause—not a cancellation—when we receive proper notice and clear communication.
Resuming after a pause: When service restarts, pricing and any “reset” work may vary based on current conditions and the time required to restore the property to our normal standard.
If we uncover unexpected issues (for example: sprinkler line concerns, drainage problems, or buried obstacles), we’ll notify you promptly and review next steps with you before moving forward.
Routine maintenance does not include storm cleanup. If storm-related damage occurs, we’ll provide a fair, detailed estimate to restore your property safely and efficiently.
If our team causes damage, we take full responsibility and will arrange prompt repairs.
We can’t assume responsibility for failures caused by older systems, improper installations, pre-existing defects, or shallow utility lines. When possible, we document and notify you of pre-existing issues we observe.
Sprinkler & Aeration Care:
Obstructions, Site Conditions & Timely Decisions:
Site Readiness:
Please ensure the work area is accessible and clear (vehicles moved, items removed, pets secured, gates unlocked, etc.). If we arrive and cannot proceed, we may need to reschedule and a demobilization fee may apply.
We respect your time and ours. Clear access and timely notice help us keep routes on schedule and prices fair. Please ensure the work area is accessible when we arrive (vehicles moved, items cleared, pets secured, gates unlocked, etc.).
Notice Requirements
Demobilization & Access Fees
Fair Refunds
Note: Demobilization charges are assessed once per occurrence. Evergreen Outdoor Services, LLC may waive, reduce, or adjust fees at its sole discretion of Operations or General Manager based on the situation.
We will repair damage we cause. Our maximum liability is limited to the cost of the service performed, except where prohibited by law.
We believe most concerns can be resolved quickly with clear communication. If a dispute arises, both parties agree to first attempt a good-faith resolution directly with Evergreen Outdoor Services, LLC.
Mediation / Arbitration: If the issue is not resolved, both parties agree to attempt mediation and, if necessary, binding arbitration in Harris County, Texas, unless prohibited by law.
Attorney’s Fees & Costs: The prevailing party in any mediation, arbitration, or permitted legal action may recover reasonable attorney’s fees and costs, as allowed by Texas law.
Collections: Balances more than 30 days past due may be sent to collections. Interest may accrue at 1.5% per month (18% annually) or the maximum allowed under Texas law, whichever is less.
Governing Law & Venue: These terms are governed by Texas law. Any court proceeding permitted under these terms will be filed in Harris County, Texas.
We may take before-and-after photos of our work for quality control, training, and our portfolio/marketing.
Your privacy matters—we do our best to avoid or remove identifying details (house numbers, addresses, license plates, and personal items) by framing shots carefully and, when needed, cropping or blurring. If something identifying is accidentally visible, let us know and we’ll promptly edit or remove the image.
Opt-out anytime: If you prefer we don’t use photos of your property, just text or email us and we’ll gladly opt you out.
These Terms & Conditions, along with your accepted estimate or invoice, form the entire agreement. No verbal promises alter these terms unless confirmed in writing.
Thank You: By accepting an estimate, scheduling service, or submitting a deposit, you agree to these terms and help us deliver dependable, high-quality service for our community.
