Refunds and Returns Policy
At Evergreen Outdoor Services, we are fully committed to ensuring your complete satisfaction with every purchase. If you are not entirely happy with your product, our simple and transparent refund and return policy is here to assist you. Additionally, we operate with fairness and transparency, offering refunds in all eligible situations.
Returns
You may return products within 30 days of purchase, as long as they are unused and in their original packaging. To initiate the return process, you can simply contact our customer service team at Jorge@evergreenoutdoorservicestx.com or call us at 832-506-8239, and we will guide you through the necessary steps.
Once we receive your returned product, we will promptly inspect it to ensure it meets the eligibility criteria. If it qualifies, we will process your refund within 7 business days. However, please note that shipping costs are non-refundable unless the return results from an error on our part, such as a defective or incorrect item.
Refunds
After approving your return, we will immediately begin processing your refund to the original payment method. You can expect to receive the funds within a few business days, depending on your bank or card issuer’s policies.
Non-Returnable Items
In some cases, certain products may not be eligible for returns. These include:
- Custom-made or personalized items
- Clearance or final sale items
If your return does not meet our eligibility criteria, we will inform you and discuss any alternative options available.
Exchanges
If you need to exchange an item, please follow the same return process and mention that you are requesting an exchange. Once we approve the return, we will promptly send the replacement item to you. Additionally, we will notify you of any price differences or additional shipping costs before finalizing the exchange.
Contact Us
For any questions about our Refund and Return Policy, feel free to reach out to our customer service team at Jorge@evergreenoutdoorservicestx.com or call us at 832-506-8239. We are always available to assist with your concerns.